What is SPARQ Diagnostics?
What is SPARQ Diagnostics?
SPARQ Diagnostics is a pretty little device that plugs into a vehicle’s OBD-II port and pairs with the SPARQ app, allowing you to find out everything you want to know about your vehicle’s health.
What vehicles are compatible with SPARQ?
What vehicles are compatible with SPARQ?
Currently only Gas, Hybrid & Diesel vehicles produced in 2008 and newer.
Where to plug the SPARQ device?
Where to plug the SPARQ device?
The SPARQ device plugs into your vehicle’s OBD-II port. The OBD-II port is usually located under the dashboard on the driver’s side. If you need more information on where to find your OBD-II port on your specific vehicle please reach out to us at [email protected].
How do I interpreting your vehicle health score?
How do I interpreting your vehicle health score?
Your vehicle’s Health Score is calculated using several key attributes, including active diagnostic trouble codes (DTCs), mileage, and year of production. These factors are analyzed together to generate a numeric score that reflects your vehicle’s overall condition.
You can interpret your Health Score as follows:
90–100: Your vehicle is in excellent condition. No immediate issues are detected.
80–89: Your vehicle is in good shape, though there are a few items that may benefit from attention.
70–79: Your vehicle has issues that should be addressed soon to prevent further problems.
Below 70: Your vehicle requires immediate attention, as significant issues may be present.
The Health Score is designed to help you understand your vehicle’s condition at a glance and prioritize maintenance before problems become more serious.
Why can't I clear a DTC (Diagnostic Trouble Code)?
Why can't I clear a DTC (Diagnostic Trouble Code)?
There are two common reasons why a diagnostic trouble code (DTC) may not clear:
The underlying issue has not been resolved.
If the root cause of the problem is still present, the vehicle will continue to detect the issue and the code will reappear.
Manufacturer restrictions.
Some vehicle manufacturers limit or block the ability to clear certain diagnostic trouble codes through third-party devices or apps.
Can I use one SPARQ device on multiple vehicles?
Can I use one SPARQ device on multiple vehicles?
Yes. You can use a single SPARQ device on multiple vehicles.
To do so, simply plug the SPARQ device into the vehicle you want to run a diagnostic on. Then, open the SPARQ app and select the corresponding vehicle from your Garage before starting the diagnostic.
As long as the correct vehicle is selected in the app, you can move the SPARQ device between vehicles and run diagnostics as needed.
Can I leave my SPARQ device plugged into my vehicle at all times?
Can I leave my SPARQ device plugged into my vehicle at all times?
Yes. The SPARQ device is designed to stay plugged in and continuously monitor your vehicle, so you can receive updates as issues occur.
What if my vehicle is missing from the app?
What if my vehicle is missing from the app?
If your vehicle is missing from the app, please contact us at [email protected] and include your vehicle’s year, make, model, and trim (if applicable). Our team will review the information and help get your vehicle added.
What if my vehicle does not have an image or the image displayed is wrong?
What if my vehicle does not have an image or the image displayed is wrong?
If your vehicle does not have an image or the image shown is incorrect, please contact us at [email protected] and let us know that the image is missing or incorrect. Including your vehicle’s year, make, model, and trim will help us resolve the issue more quickly.
What is the refund policy?
What is the refund policy?
You may request a return or exchange within 30 calendar days of receiving your item. To start a return or exchange, please contact us by email at [email protected]. We'll guide you through the next steps and provide a return authorization form.
A 5% restocking fee may apply on returns for non-defective products. No restocking fee applies if the return is due to our error. This fee covers inspection, handling, processing, and repackaging of returned products.
Are there any subscription fees?
Are there any subscription fees?
No, no subscriptions or extra fees involved. It is a one-time purchase means SPARQ is yours forever. No tricks or gimmicks, just a belief that all drivers have the right to know their cars.
Do you share/sell user driving data?
Do you share/sell user driving data?
No. Your data is secure. SPARQ never sells or shares customer data to anyone.